Report a private housing issue
Use this form to report poor or unsafe housing conditions in privately rented properties and public health concerns in Westminster.
If you are a Westminster Council tenant, we cannot assist with your report. Please contact Westminster Housing on 0800 358 3783 or email: housing.enquiries@westminster.gov.uk
Before You Report
If you are a private tenant, you should first contact your landlord or agent about the issue and keep a written record of your communication.
Notify your landlord or agent in writing about the issue (this helps protect you from eviction if we take enforcement action).
✅ Give your landlord reasonable time to respond and fix the issue.
✅ Have contact details for your landlord.
✅ Photos and supporting evidence can be uploaded within the form to support your report.
What You Can Report
You can report housing standard concerns that pose a risk to health or safety, such as:
✔ Leaks & drainage defects (e.g., continuous water leaks, blocked drains)
✔ Damp & mould (worsening conditions affecting health)
✔ Faulty electrics (exposed wiring, power failures)
✔ No heating or hot water (especially in winter months)
✔ Fire safety concerns (blocked exits, faulty alarms, unsafe wiring)
✔ Filthy or vermin-infested premises
Other Private Sector Housing Issues
You can also report concerns about:
Unlicensed Houses in Multiple Occupation (HMOs) (3 or more unrelated people sharing)
Empty homes (long-term vacant properties)
Energy efficiency concerns (e.g., properties not meeting minimum energy efficiency standards)
Hoarding & waste accumulations
Water leaks & damp (causing structural damage or health risks)
Pest infestations (rats, cockroaches, bedbugs, etc.)
Other housing hazards affecting safety or habitability